This Privacy Policy outlines the privacy practices and procedures of VedaPay’s White-Label Wallet Solution Website (referred to as the “Website” or “Service”), operated by VedaPay. Throughout this policy, “we,” “our,” or “us” refer to VedaPay, the operator of the Website. We encourage you to carefully read and understand this Privacy Policy. It explains how we collect, use, and disclose your information when you access and use our White-Label Wallet Solution Website. By accessing or using this Website, you agree to the practices described in this Policy.

1. Information we collect:

This includes information you provide directly or through third-party partners, such as:

• Personal Information: We may collect personal information when you provide it directly to us or when third parties such as our business partners or service providers share it with us. This includes, but is not limited to, the following:
• Account information, including your full name and email address.
• Phone number, if you choose to receive SMS notifications or use phone messaging applications.
• Any personal information you voluntarily provide through the Website.
• Personal information shared during communication with our customer service representatives.
• Personal information provided when making purchases, including your first name, last name, email address, and shipping address.
• Automatically Collected Information: We may automatically collect certain information when you use our Website, including:
• IP address.
• Web browser information.
• Operating system information.
• Pages visited and links clicked within the Website (for service improvement purposes only).
• Usage data, which may include cookies (please see the “Cookies” section below for more details).
• Information We Do Not Collect: We do not collect certain types of information when you use our Website, including:
• Browsing history outside of the Website.
• Publicly available information from your social media profiles.
• Event tracking or screen recording in our apps for session replay analytics.
• Cookies for targeting and marketing purposes.

2. Cookies:

2.1 Our Website uses “Cookies” to enhance your experience and provide specific features. Cookies are small files placed on your device when you visit our Website.

2.2 We do not use Cookies for targeting or marketing purposes. We do not use similar technologies like pixel tags, web beacons, clear GIFs, or JavaScript to track or identify you.

2.3 You can control Cookie settings through your browser’s preferences, including accepting, rejecting, or deleting Cookies. Please note that disabling Cookies may impact your experience on our Website.

3. How We Use Your Personal Information:

3.1 We process personal information for various purposes, including but not limited to:

• Verifying and establishing your account.
• Processing and fulfilling your purchases.
• Protecting against fraudulent or illegal activities.
• Communicating with you about the Website and related information.
• Providing customer support and assistance.
• Analyzing trends and statistics.
• Complying with legal or contractual obligations.
• Responding to user inquiries and requests.
• Resolving disputes and enforcing our Terms and Conditions.

3.2 We process personal information based on different legal grounds, including contractual necessity, consent, and legitimate business interests.

4. Sharing Your Data:
   • We may share limited personal information with vendors, third-party service providers, and agents who assist us in providing and improving our services. These parties include hosting service providers, email providers, payment processors, shipping providers, contractors, and cryptocurrency exchange service providers.
   • We may also share personal information when required by applicable law, to protect our business and users, or with your express consent.
   • We do not buy or sell personal information to or from third parties under any circumstances, except in the event of a business transfer where the acquirer must adhere to this Privacy Policy.

5. Data Retention:

5.1 We retain personal information as long as necessary to provide our services or as required by applicable laws and regulations. We may retain some information in depersonalized or aggregated form.

6. Security Measures:

6.1 We implement appropriate technical and organizational measures to protect personal information based on the type and processing activity. While we prioritize security, we cannot guarantee complete protection against all security risks.

7. Children’s Privacy:

7.1 We do not knowingly collect or solicit personal information from children under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

8. Your Rights:

8.1 If you are in a region covered by data protection laws (e.g., European Union, United Kingdom), you have certain rights regarding your personal information. These rights may include access, rectification, erasure, withdrawal of consent, portability, objection, and restriction of processing. You also have the right to lodge a complaint with the relevant supervisory authority.

9. Data Transfers:

9.1 Your personal information may be transferred and processed in various geographic regions, including regions with different data protection laws. By using our Website, you consent to the transfer and processing of your information as described in this Privacy Policy.

10. Contact Us:

10.1 If you have questions about this Privacy Policy or our data practices, please contact us via our Contact Us page.

11. Changes to This Privacy Policy:

11.1 We may update this Privacy Policy from time to time. Any changes will be effective when posted on the Website. Your continued use of the Website after such changes constitutes your acceptance of the revised Privacy Policy.

Last Updated: January 2024